My Account

No, you can continue to pay by your preferred payment method. If you have a Direct Debit set up, we will continue to use this payment method.

No, if you have a Direct Debit set up, we will continue to use this payment method.

If you currently receive your bills by post, we will automatically update your preference to email bill delivery when you register for My Account.

On your new My Account, you can see your weekly, monthly and yearly usage. You can also compare your usage between different periods.

The energy consumption data shown on the chart is for the calendar month. Your bill shows energy consumption during your billing cycle.

We have made some changes to improve your online experience with us.

These improvements make it easier to view your bills, make a payment online and keep track of your weekly, monthly and yearly usage.

My Account also works on a mobile and tablet.

Check out this video to help you find your way around your new My Account.

Check out this video to help you find your way around your new My Account.

Our Pay it Forward Programme is a joint initiative between Pulse Energy and our customers. The Programme is designed to help some of our customers who are having trouble paying for their power bill at a certain point in time.

The fund is dependent on contributions made by our customers as well as our business. To kick start the fund, we have committed to contributing $150,000 over the next year. This will be allocated to our customers who are struggling to pay their bills.

If you would like to help us provide support for families experiencing energy hardship, click here.

You can cancel your Pay it Forward contributions at any time by emailing customer.care@greypowerelectricity.co.nz. This will come into effect for future bills.

The funds will be allocated only to Pulse Energy Alliance LP customers and are allocated at our discretion based on a number of criteria we have set to identify households experiencing financial hardship. We will provide quarterly updates to contributors on the funds generated through this programme.

There is no application for the fund. If you are experiencing difficulty paying your energy bill at a particular point in time, you can contact us to discuss the options available to you. 

You can support this programme by adding a small contribution to your power account each month. If you would like to help us provide support for families experiencing energy hardship, please click here.

Yes you can, simply email us at customer.care@greypowerelectricity.co.nz and let us know the new payment amount. We may call you to confirm this. The new contribution amount will come into effect on your next bill.

Please refer to the back of your bill for information about prices changes and a reduction to the payment due date that will take effect on 1 April. For more information, click here.

From 1 April 2022, the payment period will reduce from 18 to 14 days. If you pay by Direct Debit, please ensure you have sufficient funds in your account. If you pay by Automatic Payment, you may need to amend the payment due date and check you have sufficient funds in your account on the new due date. 

Looking after our customers is important to us. Our Consumer Care Policy details our commitment to look after our customers and information to help you manage your account.

Please note that our team will never ask for your personal information (Bank details, passwords etc) without verifying you first.

If you receive an email or phone call asking for personal information without verification, please do not respond and report this to us immediately.

For details on how to read your meter, click here.

For further information on understanding your meter, you can view our blog post here.

Paying your bill online is safe and secure. Simply follow these steps below

1. Log into your My Account
2. View the invoice you would like to pay
3. Select pay your bill online from the top left menu
4. Then select pay with credit card

 If you have not registered for My Account, follow these easy instructions here.

If you have been disconnected, please contact our team on 0800 473 976 to organise a reconnection. For Reconnection Fees click here.