We are committed to looking after our customers during this time and will continue to provide updates that may affect your account on this page.
We understand this is a challenging time, please rest assured that we are doing our best to look after you
Paying your bill online is safe and secure. Simply follow these steps below
If you have not registered for My Account, follow these easy instructions here.
If you have been disconnected, please contact our team on 0800 473 976 to organise a reconnection. For Reconnection Fees click here.
If you think you’re on the wrong plan, please fill in this online form and we’ll be more than happy to have a look at the figures and help you move to the plan that best suits your needs.
You can request to switch User Plans free of charge once a year. Please note that this request may be declined if your local Lines Company are not willing to change your property to your preferred User Plan. We will notify you in writing if this is the case.
If you have been with us for over 12 months, you are able to request your consumption information. You can also locate this information on the graph on the front page of your bill.
If you do need the full report, please fill in this online form and we will prepare the report for you within 10 working days.
You can view our terms and conditions here.