- How do I organise a reconnection?
How do I switch User Plans? (Standard or Low User)
If you think you’re on the wrong plan, please fill in this online form and we’ll be more than happy to have a look at the figures and help you move to the plan that best suits your needs.
You can request to switch User Plans free of charge once a year. Please note that this request may be declined if your local Lines Company are not willing to change your property to your preferred User Plan. We will notify you in writing if this is the case.
How do I request my consumption?
If you have been with us for over 12 months, you are able to request your consumption information. You can also locate this information on the graph on the front page of your bill.
If you do need the full report, please fill in this online form and we will prepare the report for you within 10 working days.
What are your terms and conditions?
You can view our terms and conditions here.
How do I set up a My Account?
Registering for My Account is easy. All it takes is four simple steps:
- Go to My Account
- Enter your email address
- Enter your Account Number (this number can be found on the top front of your power bill).
- Set a password
A confirmation email will be sent to your nominated email address with a link.
Please note that you can register for My Account once you receive your first power bill.
Why is my bill high?
Your invoice could be higher than expected due to a few reasons:
- Your bill may be an estimated read
- You may have been billed for a longer period then usual
- You may not have paid last month’s bill by the due date, and you are paying administration of arrears
You can check the consumption and type of reading on the back of your bill.
To check if one of your appliances is faulty and using more electricity than it should, you can do a “two-man test”:
- Turn off all appliances in your home (including hot water cylinder) and take a meter reading
- Have a friend stand at the meter while you turn on one appliance and see how much the meter reading increases
- Then turn this appliance off, go to another one and turn it on
- Go through each appliance one by one. If you notice one appliance is causing the meter reading to increase much faster then other devices, this could mean that the appliance is faulty and using more electricity than it should
If you believe an appliance is faulty, it is best to contact an electrician to repair the appliance or replace it.
If you have any questions, please email our team on firstname.lastname@example.org