Please note that our team will never ask for your personal information (Bank details, passwords etc) without verifying you first.
If you receive an email or phone call asking for personal information without verification, please do not respond and report this to us immediately.
For details on how to read your meter, click here.
For further information on understanding your meter, you can view our blog post here.
We are committed to looking after our customers during this time and will continue to provide updates that may affect your account on this page.
We understand this is a challenging time, please rest assured that we are doing our best to look after you
Paying your bill online is safe and secure. Simply follow these steps below
If you have not registered for My Account, follow these easy instructions here.
If you have been disconnected, please contact our team on 0800 473 976 to organise a reconnection. For Reconnection Fees click here.
If you think you’re on the wrong plan, please fill in this online form and we’ll be more than happy to have a look at the figures and help you move to the plan that best suits your needs.
You can request to switch User Plans free of charge once a year. Please note that this request may be declined if your local Lines Company are not willing to change your property to your preferred User Plan. We will notify you in writing if this is the case.