My Account

Our Pay it Forward Programme is a joint initiative between Pulse Energy and our customers. The Programme is designed to help some of our customers who are having trouble paying for their power bill at a certain point in time.

The fund is dependent on contributions made by our customers as well as our business. To kick start the fund, we have committed to contributing $150,000 over the next year. This will be allocated to our customers who are struggling to pay their bills.

If you would like to help us provide support for families experiencing energy hardship, click here.

You can cancel your Pay it Forward contributions at any time by emailing customer.care@greypowerelectricity.co.nz. This will come into effect for future bills.

The funds will be allocated only to Pulse Energy Alliance LP customers and are allocated at our discretion based on a number of criteria we have set to identify households experiencing financial hardship. We will provide quarterly updates to contributors on the funds generated through this programme.

There is no application for the fund. If you are experiencing difficulty paying your energy bill at a particular point in time, you can contact us to discuss the options available to you. 

You can support this programme by adding a small contribution to your power account each month. If you would like to help us provide support for families experiencing energy hardship, please click here.

Yes you can, simply email us at customer.care@greypowerelectricity.co.nz and let us know the new payment amount. We may call you to confirm this. The new contribution amount will come into effect on your next bill.

Please note that our team will never ask for your personal information (Bank details, passwords etc) without verifying you first.

If you receive an email or phone call asking for personal information without verification, please do not respond and report this to us immediately.

For details on how to read your meter, click here.

For further information on understanding your meter, you can view our blog post here.

We are committed to looking after our customers during this time and will continue to provide updates that may affect your account on this page.

We understand this is a challenging time, please rest assured that we are doing our best to look after you

Paying your bill online is safe and secure. Simply follow these steps below

1. Log into your My Account
2. View the invoice you would like to pay
3. Select pay your bill online from the top left menu
4. Then select pay with credit card

 If you have not registered for My Account, follow these easy instructions here.

If you have been disconnected, please contact our team on 0800 473 976 to organise a reconnection. For Reconnection Fees click here.

If you think you’re on the wrong plan, please fill in this online form and we’ll be more than happy to have a look at the figures and help you move to the plan that best suits your needs.

You can request to switch User Plans free of charge once a year. Please note that this request may be declined if your local Lines Company are not willing to change your property to your preferred User Plan. We will notify you in writing if this is the case.