The changes are a result of increased energy and Gas Network costs. We try to maintain our prices as much as possible and we’re conscious of rising household costs at this time. Your electricity prices will not change.
Gas
1 October Price Change 2024
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Why is my Natural Gas price increasing on 1 October 2024?
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When will I be able to see what my new gas prices are?
To see your new rates effective 1 October 2024, you can visit our webpage and enter your Account Number. The new rates will be available to view online from 1 September 2024.
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When will the Natural Gas price change come into effect?
Your new rates will be changing as of 1 October 2024.
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Will I still receive my All Energy Discount with the gas price change on 1 October 2024?
Yes, you’ll still receive your All Energy Discount of 30 cents per day because you have both your electricity and gas with us.
Gas
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How do I know if my LPG cylinders need refilling?
You will need to periodically check the regulator on the top of the cylinder. When the regulator is red, this indicates one of your cylinders is empty. To avoid running out of gas, it’s important to order an LPG refill when you run out here.
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I want to disconnect my natural gas
Yes, you can disconnect your natural gas however we will need to know more informaton if we are disconnecting your gas permantenly or temporarily.Disconnecting your gas permantely or temporarily will incur a fee and will require a timeframe to complete. Please contact our customer care team to assist you further with disconnecting your natural gas.
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Can I provide you with my gas reading?
Yes, you can provide us with your gas reading by logging into your My Account and submitting a photo and details of your meter read under ‘Submit meter read’ section.
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Why is my gas charged on estimate and then on actual reads bi-Monthly?
Your gas has been estimated as your gas meter is not a smart meter that can be read remotely.The cost of reading meters in person is increasing and instead of passing on the cost of meter reading to you, we will read your meter every second month until you have a smart meter.
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Can you order an LPG bottle refill for me?
You can order an LPG refill here
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How do I organise a new LPG connection?
If you’re adding bottled gas to your home for the first time, you will require a gasfitter to install and connect the system. Safety regulations require that once OnGas has delivered the cylinders, the gasfitter will need to return to the property to connect the installation to the gas supply (cylinders) and turn the gas on.
Apart from the gasfitter’s time and materials (e.g. pipework), there are some initial set up costs for your cylinder station which will also be incurred from your gasfitter. These are items such as the concrete pavers to place the cylinders on, chain set, regulator, regulator cover and hoses.