You will need to periodically check the regulator on the top of the cylinder. When the regulator is red, this indicates one of your cylinders is empty. To avoid running out of gas, it’s important to order an LPG refill when you run out here.
How do I know if my LPG cylinders need refilling?
Do I need to have my gas appliances installed before I sign up for LPG?
Yes, you need to have your gas appliances installed and certified before we can supply you with LPG. Your gas fitter will provide you with a Certificate of Compliance to say that the work was done to industry standards, which we will need prior to signing you up for LPG.
What do I do if my gas appliance (heater, stove, etc.) doesn’t work?
Check the regulator on top of the cylinders to see if they are red. If they are red, you will need to order a new cylinder. If both cylinders are empty, and an urgent delivery is required there will be an extra charge of $80 - $180.
If the regulator indicates there’s still gas in a least one of the cylinders, check for basic errors such as a pilot light having gone out. If you’re still not sure, call a registered gas fitter to check your appliances.
How do I know if I have a gas leak?
Gas has a strong ‘rotten egg’ smell added to it so it can be easily detected. If you suspect your gas appliances are faulty or leaking, turn off your gas supply immediately and contact us on 0800 473 976.
Do you supply gas?
Yes, Grey Power Electricity can take care of both your Natural Gas and LPG needs. To find out more about our gas products, please click here.
- How do I order an LPG refill?