You will need to periodically check the regulator on the top of the cylinder. When the regulator is red, this indicates one of your cylinders is empty. To avoid running out of gas, it’s important to order an LPG refill when you run out here.
Gas
Gas
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How do I know if my LPG cylinders need refilling?
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I want to disconnect my natural gas
Yes, you can disconnect your natural gas however we will need to know more informaton if we are disconnecting your gas permantenly or temporarily.Disconnecting your gas permantely or temporarily will incur a fee and will require a timeframe to complete. Please contact our customer care team to assist you further with disconnecting your natural gas.
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Can I provide you with my gas reading?
Yes, you can provide us with your gas reading by logging into your My Account and submitting a photo and details of your meter read under ‘Submit meter read’ section.
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Why is my gas charged on estimate and then on actual reads bi-Monthly?
Your gas has been estimated as your gas meter is not a smart meter that can be read remotely.The cost of reading meters in person is increasing and instead of passing on the cost of meter reading to you, we will read your meter every second month until you have a smart meter.
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Can you order an LPG bottle refill for me?
You can order an LPG refill here
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How do I organise a new LPG connection?
If you’re adding bottled gas to your home for the first time, you will require a gasfitter to install and connect the system. Safety regulations require that once OnGas has delivered the cylinders, the gasfitter will need to return to the property to connect the installation to the gas supply (cylinders) and turn the gas on.
Apart from the gasfitter’s time and materials (e.g. pipework), there are some initial set up costs for your cylinder station which will also be incurred from your gasfitter. These are items such as the concrete pavers to place the cylinders on, chain set, regulator, regulator cover and hoses.
1 October 2026 Natural Gas Price Change
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Why is my Natural Gas price increasing on 1 October 2026?
The changes reflect an increase in the cost of delivering gas to your property. We’re committed to keeping these changes as minimal as possible while continuing to look after our customers.
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When will the Natural Gas price change come into effect?
Your new rates will be changing from 1 October 2026.
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How much will my rates increase by?
From 1 September 2026, you'll be able to view your new rates by visiting www.greypowerelectricity.co.nz/price-info and entering your Account Number.
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When can I view the new rates?
Your new rates will be available to view online on 1 September 2026 by visiting www.greypowerelectricity.co.nz/price-info and entering your Account Number.
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Will I still receive my All Energy Discount with the Natural Gas price change on 1 October 2026?
If you have both your electricity and gas with us, you’ll continue to receive your All Energy Discount of 30 cents per day.
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Who do I contact if I have questions?
If you have any questions, our Customer Care Team is here to help. You can reach us at customer.care@greypowerelectricity.co.nz or by calling 0800 473 976, Monday–Friday, 8am–5pm (excluding public holidays).