For details on how to read your meter, click here.
For further information on understanding your meter, you can view our blog post here.
We are committed to looking after our customers during this time and will continue to provide updates that may affect your account on this page.
We understand this is a challenging time, please rest assured that we are doing our best to look after you
Paying your bill online is safe and secure. Simply follow these steps below
If you have not registered for My Account, follow these easy instructions here.
If you think you’re on the wrong plan, please fill in this online form and we’ll be more than happy to have a look at the figures and help you move to the plan that best suits your needs.
You can request to switch User Plans free of charge once a year. Please note that this request may be declined if your local Lines Company are not willing to change your property to your preferred User Plan. We will notify you in writing if this is the case.
If you have been with us for over 12 months, you are able to request your consumption information. You can also locate this information on the graph on the front page of your bill.
If you do need the full report, please fill in this online form and we will prepare the report for you within 10 working days.
You can view our terms and conditions here.
Registering for My Account is easy. All it takes is four simple steps:
Please note that you can register for My Account once you receive your first power bill.
Your bill could be higher than expected due to a few reasons:
To check if one of your appliances is faulty and using more electricity than it should, you can do a “two-man test”:
If you believe an appliance is faulty, it is best to contact an electrician to repair the appliance or replace it.
If you have any further questions, please feel free to email our team on firstname.lastname@example.org
Please email email@example.com. Don’t forget to include your Account Number and the details you would like to change.
You have received a disconnection letter because your account is overdue. Please call us on 0800 473 976 to arrange payment to avoid disconnection. If you have made a payment before the date of the letter, please call us to confirm your payment details.
Please call us on 0800 473 976 so we can take care of this for you. Someone will either need to take over the property or the account will need to be closed. We also require a copy of the death certificate.
To change or add an authority to your account, please call us on 0800 473 976. The authorised person can either be financially liable or simply just be able to make inquiries about your account. We will need their full name, phone number and date of birth.
No, we currently don’t have an App. To find out how much power you have used over a certain period, you can request this here.
To change your plan, please email our team on firstname.lastname@example.org. We allow one free plan change every 12 months. If you want to change your plan more than this, a $15.00 fee will apply.
We allow one free plan change every 12 months. If you want to change your plan more than this, a $15.00 fee will apply.
On your bill we itemise each charge so you can see exactly what you are paying for. Delivery is all charges related to the delivery of your electricity, which includes Network Services, Retailer Services, Metering and the Electricity Authority Levy.
To find out how to read your bill, click here.
Grey Power Electricity aims to provide you with the best possible service. If you have any feedback you can call us on 0800 473 976 (Monday-Friday 8am-5pm), or email email@example.com
If you have a complaint, you can email us at firstname.lastname@example.org. Our team would be more than happy to help you.
Our staff will:
You may refer your dispute to the Utilities Disputes if:
PO Box 5875
Freephone: 0800 22 33 40 or (04) 914 4630
For more information, click here.
Most baches would generally be low users as they are not used all year round, however only primary residences can be on a Low User plan. This means that your bach will be on a Standard User plan, giving you a higher daily rate and a slightly lower rate for each unit of electricity you use.
Every electricity company in New Zealand must adhere to this regulation. To find out more about Standard and Low User plans click here.
The annual dividend you receive is from the lines company trust in your area. To find out who your local lines company is and their contact details, click here.
Absolutely. The annual dividend you receive is from the lines company trust in your area.
You can continue to pay by your preferred payment method. If you would like to continue receiving your paper bills in the mail, you will need to un-tick the ‘send my bills to my email address’ option and update in the ‘change my details’ area through My Account.
Each property has a unique ICP number which identifies it on the New Zealand electricity network.
You can find this number on your power bill, which is normally located under your invoice number. If you are a Grey Power Electricity customer, it’s located on the right-hand side of the second page. It is 15 digits long, mostly containing numbers however it will have a few letters.
If you are with another retailer, your ICP number can usually be found on your meter, or if you provide us with your meter serial number, we can locate it for you.
So we can finalise your account to actual reads and only charge you for the electricity you have used.
If you would like us to schedule an actual read, we can organise a contractor to visit your property. The fee is $30, and we require 10-15 days’ notice.
If you have a smart meter, please call us three days after you have closed the account and we can remotely read the meter.
If you are going overseas, you can turn off your main switch to stop your electricity. You will still be charged a daily fixed charge, but you should be using zero consumption. Just remember to turn it on when you get back!
For your own personal safety, do not touch or tamper with the meter for any reason.