You could have high consumption due to a few reasons:
• Your bill may have been generated based on an estimate read. If you do receive an estimated bill, any difference between your last actual read and your next actual read would balance out. You can check your consumption and type of reading on the back of your bill.
- You may be on the wrong user plan. To check what user plan is right for your home, click here.
- You may have had visitors staying with you during this period.
- You may have used your heater or air conditioning more than usual.
- Your gas heater or heat pump may need a service.
- You could have a faulty appliance that is using more electricity than it should.
A meter test is when we check your meter for any potential faults that could be the reason for your meter recording high consumption. Meter tests are the last option we refer to, due to the high cost and the timeframe it can take for the test results to come back.
If you believe an appliance is faulty, it is best to contact an electrician to repair the appliance or replace it.
If you have any further questions, please feel free to contact our customer care team.