Why do I have to give a reading to close the account?

So we can finalise your account to actual reads and only charge you for the electricity you have used.

If you would like us to schedule an actual read, we can organise a contractor to visit your property. The fee is $30, and we require 10-15 days’ notice.

If you have a smart meter, please call us three days after you have closed the account and we can remotely read the meter.