Wireless Broadband

• Do I need to be an electricity customer?

  Yes, Wireless Broadband is only available if you have electricity with us at the same address.

• Who can get Wireless Broadband?

  Existing residential electricity customers who currently have Fixed Wireless Broadband or a ADSL/VDSL connection at their property. Available in areas with strong 4G coverage and capacity.

• What Wireless Broadband plans do you have?

  We offer two plans: Wireless Pro (Unlimited data) and Wireless Lite (300GB). To see our plans, visit greypowerelectricity.co.nz/broadband

• How long will it take for my Wireless Broadband to be set up?

  Your modem will be dispatched 3 working days before your scheduled connection date. Once it arrives, simply follow the instructions in the Modem Quick Start Guide to set it up. Your Wireless Broadband will then be ready to use from your connection date.

• Is data unlimited?

  Yes, unlimited wireless is available on our Wireless Pro plan, but a fair use policy applies. Our Wireless Lite plan will be limited to 300GB.

• Do I get a modem included?

  Yes, we will provide you with a compatible modem for this service. There is no upfront charge for your modem, but if you leave within the Initial Term of 12-months, a Fixed Wireless Modem Fee will apply if the modem is not returned within 20 days.

• Can I use a BYO modem?

  No, BYO modem is not available on our Wireless Broadband plans. We will provide you with a modem to access this service.

• How do I set up my Wireless Broadband modem?

  Plug in the supplied TPLink Deco modem using the instructions below; it's plug and play; no technician needed.

  Installing the Deco app is optional but recommended, as it allows you to link your Deco device to monitor it and unlock additional features.

  • For Android, download the Deco app
  • For Apple/IOS, download the Deco app

  1. Insert SIM card into the modem	The SIM card may be pre-inserted and covered with a sticker. If so, move to step 2. If no SIM is inserted, insert the supplied nano SIM into the slot until it clicks into place, in the direction shown.
  2. Connect the modem to power	Power up your Deco device using the power adaptor provided. Plug the modem unit’s power adapter into the modem and into the wall socket.
  3. Place the modem in a high-up and open space	Place the modem in an open space, high and ideally, away from obstacles.
  4. Connect the modem to the internet	Wait for the LED light on your modem to turn solid green. This can take approximately 3-4 minutes for the modem to boot up and connect to the internet. During this time, the LED will transition from yellow > flashing blue > solid blue > red > solid green
  5. Find your WiFi login details	Your WiFi username (SSID) and password are located at the bottom of your modem. Or on a WiFi sticker in the modem box.
  6. Connect your devices to the internet	Use the login details to connect your devices to your WiFi. Alternatively, you can connect via Ethernet cable using the WAN port.

• My Wireless Broadband is not working, what can I do?

  Here are a few steps you can try:

  1. Use the TP-Link Deco App for Support
     • Android users: Download the Deco app from the Google Play Store.
     • Apple users: Download the Deco app from the App Store.
  2. Restart Your Modem
     • A simple reboot can often fix connectivity issues.
  3. Optimise Your 4G/5G Signal
     • Place your modem near a window for the best signal.
     • Try relocating it to different spots to improve coverage.
     • You can check signal strength directly in the Deco app.

  Still need help? Contact us at: 0800 473 976

• Does Wireless Broadband work in the event of a power outage?

  No, Wireless Broadband will not work in the event of a power outage. If there is a power failure, the service will not be available to contact emergency services. If you are a vulnerable customer, please see the information about the 111 Contact Code on our website:

  We strongly advise all customers to have a backup option, such as a mobile phone, in case of an emergency during a power outage.

• What do the different LED colours mean?

  

  Yellow Pulse Deco is resetting	Yellow Solid Deco is starting up
  Blue Pulse Deco is ready for setup	Blue Solid Deco is setting up
  Green Pulse Deco is upgrading firmware	Green, Purple or White Solid Deco is setup and all is well. (Green: via 4G or Fibre) (Purple or White: via 5G)
  Red Pulse Deco has lost connection	Red Sold Deco has an issue