How can we help?

My Wireless Broadband is not working, what can I do?

Here are a few steps you can try:

  1. Use the TP-Link Deco App for Support
    • Android users: Download the Deco app from the Google Play Store.
    • Apple users: Download the Deco app from the App Store.
  2. Restart Your Modem
    • A simple reboot can often fix connectivity issues.
  3. Optimise Your 4G/5G Signal
    • Place your modem near a window for the best signal.
    • Try relocating it to different spots to improve coverage.
    • You can check signal strength directly in the Deco app.

Still need help? Contact us at: 0800 473 976