Please contact your local lines company. You can find their number here. If the outage is not known, please call 0800 473 976 to speak to one of our Customer Care Team.
Outages & Faults
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Who do I call if my power goes out?
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What happens if there is an Electricity Emergency, Fault or Outage?
In case of an emergency call 111.
If a fault or outage occurs, check if there is an outage with your local lines company here. If the outage is not known, please call 0800 473 976 and select the faults line.
If you or someone in your home, are dependent on electricity for critical medial support and disconnection of electricity may result in loss of life or serious harm, please ensure you have a backup plan ready.
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What can affect my Broadband performance and speed?
There are a number of factors that can affect your Broadband performance and speed. For a list of tips and suggestions to help your Broadband connection click here.
If you are still concerned about the speed of your connection, we recommend you do a speed test or our contact our Customer Care Team.
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Who do I call for a gas or electrical fault?
Please contact our Customer Care Team on 0800 473 976 and select the faults line.
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How can I protect myself from fluctuations and interruptions?
Accidents causing damage to electricity lines can result in spikes and surges of electricity. This may lead to a sudden increase in voltage, which can damage electrical appliances or result in a fire.
Take care of your valuable appliances such as television, computer and fridge by using surge protection devices that ensures the voltage is within the safe threshold. You can find these devices at most appliance stores around New Zealand.