Gas

• How do I know if my LPG cylinders need refilling?

  You will need to periodically check the regulator on the top of the cylinder. When the regulator is red, this indicates one of your cylinders is empty. To avoid running out of gas, it’s important to order an LPG refill when you run out here.

• I want to disconnect my natural gas
  Yes, you can disconnect your natural gas however we will need to know more informaton if we are disconnecting your gas permantenly or temporarily.

   

  Disconnecting your gas permantely or temporarily will incur a fee and will require a timeframe to complete. Please contact our customer care team to assist you further with disconnecting your natural gas.
• Can I provide you with my gas reading?

  Yes, you can provide us with your gas reading by logging into your My Account and submitting a photo and details of your meter read under ‘Submit meter read’ section. 

• Why is my gas charged on estimate and then on actual reads bi-Monthly?
  Your gas has been estimated as your gas meter is not a smart meter that can be read remotely.

   

  The cost of reading meters in person is increasing and instead of passing on the cost of meter reading to you, we will read your meter every second month until you have a smart meter.
• Can you order an LPG bottle refill for me?

  You can order an LPG refill here 

• How do I organise a new LPG connection?

  If you’re adding bottled gas to your home for the first time, you will require a gasfitter to install and connect the system. Safety regulations require that once OnGas has delivered the cylinders, the gasfitter will need to return to the property to connect the installation to the gas supply (cylinders) and turn the gas on.

  Apart from the gasfitter’s time and materials (e.g. pipework), there are some initial set up costs for your cylinder station which will also be incurred from your gasfitter. These are items such as the concrete pavers to place the cylinders on, chain set, regulator, regulator cover and hoses.

• Can I get a meter reading for LPG?

  No. Your LPG cylinders will be mounted on the side of your house and not linked to a meter.

• Do I need to be at home when you replace my LPG cylinders?

  No. However, we may be unable to install your LPG cylinder refill due to, no access, gate locked, safety or unable to locate install area. If this is the case, we will leave a card in your mailbox to advise you of this. Simply contact us to organise redelivery (please note, a fee may apply.)

• How to estimate your LPG usage

  The number of LPG cylinders you need depends on how much gas you use, what you use it for and how many people live in your home. You can use the table below as a guide.

  Application	Number in household	Estimated Annual Refills
  Home heating only	Not applicable	6-9
  Water heating only	2	4-6
  Water heating only	4	6-9
  Water heating only	6	9-12

  Each gas cylinder contains 45kg of gas when full, which is the equivalent of to 625 kWh of energy.

• Do I need to have my gas appliances installed before I sign up for LPG?

  Yes, you need to have your gas appliances installed and certified before we can supply you with LPG. Your gas fitter will provide you with a Certificate of Compliance to say that the work was done to industry standards, which we will need prior to signing you up for LPG.

• What do I do if my gas appliance (heater, stove, etc.) doesn’t work?

  Check the regulator on top of the cylinders to see if they are red. If they are red, you will need to order a new cylinder. If both cylinders are empty, and an urgent delivery is required there will be an extra charge of $80 - $180.

  If the regulator indicates there’s still gas in a least one of the cylinders, check for basic errors such as a pilot light having gone out. If you’re still not sure, call a registered gas fitter to check your appliances.

• How do I know if I have a gas leak?

  Gas has a strong ‘rotten egg’ smell added to it so it can be easily detected. If you suspect your gas appliances are faulty or leaking, turn off your gas supply immediately and contact us on 0800 473 976.

• Do you supply gas?

  Yes, Grey Power Electricity can take care of both your Natural Gas and LPG needs. By combining your electricity and gas you will receive our All Energy Discount. To find out more about our gas products, please click here.

• How do I order an LPG refill?

  Please fill in this form here. Your cylinder(s) will be delivered within 2-7 working days.

  However, due to high demand, it is currently taking 10-12 working days for delivery in some areas. 

  If you require an urgent delivery call our Customer Care Team on 0800 473 976. An urgent delivery fee will apply. 

• What can I use gas for?

  Gas can be used for heating, hot water, cooking and outdoor living. 

• What is the difference between Natural Gas and LPG?

  Natural Gas cannot be stored and transported as a liquid and is not widely available (only available in the North Island). LPG can be stored and transported as liquid and available nationwide.

• How much does it cost to run my appliances with gas?

  Appliance costs vary and usually depend on the brand and features, however gas appliances are efficient and are usually cheaper to operate in the long term.

• Is gas available in my street?

  To find out if Natural Gas is available in your street you can email us on customer.care@greypowerelectricity.co.nz. Natural Gas is available for most households in the North Island but not available in the South Island.

  If you live in the South Island, we do offer LPG to most areas. To find out if LPG is available in your area, please email us on customer.care@greypowerelectricity.co.nz

• How long will it take to get my gas connected?

  We will contact your current supplier and arrange for your account to be switched to Grey Power Electricity, which can take up to 23 working days. We do not turn off your gas as part of this process.

• How much will it cost to get Natural Gas connected?

  If you do not have gas already set up, a registered gasfitter will provide you with a cost to connect the internal piping to the system. 

  The rate you pay for Natural Gas depends on where you live in the North Island. You will be charged a daily line and variable charge for the gas you use.

• Is gas safe?

  Yes. As long as the installation and appliances are up to standard. Your appliances need to be serviced regularly to ensure maximum performance and safety.

  Your safety around gas is very important. If you suspect your gas supply or appliances are faulty or leaking (even if you are not able to smell gas), turn off your gas supply immediately and contact a registered gas fitter.

  In the case of an emergency dial 111.

• Can I use LPG for Natural Gas appliances or vice-versa?

  No. It is important to not use LPG for Natural Gas appliances and vice versa, as each type of gas requires different amounts of oxygen to burn properly, so gas specific burners or jets are needed in the appliances.