Promotional Terms and conditions - Broadband and Phone

• Do I need a promotional code?

  Yes, for new-customer offers:

  • Use GPE180OFF when joining electricity.  
  • Use GPEBUNDLE180 when joining electricity and broadband.  

  Make sure the promotional code is entered during sign-up, or mentioned to the agent if you are joining by phone.

• When will my broadband credits start?

  Your $7.50 monthly broadband credit will begin once your broadband service is active and billing has started. 

• What happens to my promotion if I move house?

  Contact us before you move. We can usually transfer your services and any remaining promotional credits to your new property.

  If you end your services instead of transferring them, an electricity early termination fee may apply, remaining broadband credits will be forfeited.

• Can the offer be transferred to another person or exchanged for cash?

  No. Promotional credits cannot be transferred, exchanged for cash or moved to another household.

• Can I combine this promotion with another offer?

  No. Only one promotional offer can be applied per account or household, and the offer cannot be combined with another offer or credit.

• Can I receive the joining offer more than once?

  No. You will not be eligible if you, or someone else living at your property, received a joining credit from a Pulse Energy Alliance LP brand within the past 12 months.

  These brands include Pulse Energy, Grey Power Electricity, Just Energy and Pioneer Energy Retail.

• Can I receive the offer if I’m already a Pulse Energy electricity customer?

  Existing electricity customers cannot receive the $180 electricity joining credit. However, you may be eligible for the $180 broadband offer if you add broadband to your existing electricity account online.

• What happens when my promotional period ends?

  After your 12-month electricity minimum term ends, your electricity service will continue on your existing plan unless you choose another plan.

  After your 24-month broadband promotional period ends, your broadband service will continue at our standard broadband pricing at that time, without the $7.50 monthly credit.

• What happens if I cancel broadband but keep my electricity?

  Your electricity service will continue. However, you will stop receiving monthly broadband credits. 

• Can I get Pulse Energy broadband without electricity?

  No. Pulse Energy broadband is an add-on service and requires an active Pulse Energy electricity account.

  If you cancel your Pulse Energy electricity service, your broadband service will also end.

• Will I need to repay broadband credits if I leave early?

  No. You will not need to repay broadband credits already received. Any credits that have not yet been applied will simply be forfeited.

  If you received a Pulse Energy modem and leave broadband within 24 months.

• Is the broadband offer a 24-month contract?

  No. The 24 months is a promotional period, not a minimum broadband term.

  However, if your broadband or electricity service ends before the promotional period finishes, you will not receive any remaining monthly credits.

• How does the $180 broadband offer work?

  You’ll receive a $7.50 credit towards your broadband charges each month for up to 24 months, giving you a total of $180 in broadband credits.

  The credits begin once your broadband service is active and billing has started.