The Electricity Faults number is located in the right-hand panel on the first page, under the Customer Care Team details. If you’re on the Vector network, the Vector faults number will be displayed here.
How to read your bill
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Where can I find the electricity faults number?
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Where can I find my usage period?
Your Usage Period is located in the right-hand panel on the second page, alongside your metering details. It shows the period your electricity usage relates to.
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Where can I find information about Billy and Utilities Disputes?
Information about Billy and Utilities Disputes is located at the bottom of the second page. Billy is a free, independent power plan comparison service, while Utilities Disputes is a free and independent service for unresolved complaints.
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Where can I see if my bill is based on an actual or estimated meter read?
Your Read Type is displayed on the second page of your bill and will show whether your bill is based on an Actual or Estimated read. This information is specific to each ICP.
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Where can I find the Invoice Date on my bill?
Your Invoice Date is located at the top of the first page, alongside your Account Number, Statement Number and GST Number.