Meters

• Who will install my meter and how long will it take?
  One of our contractors will install your meter for you.

   

  Before we raise this request, we recommend you check with your electrician that all necessary wiring have been completed, and a Certificate of Certified (COC) has been gained for if needed.

   

  The installation of the meter can take up to 30 working days to complete and will incur a $130.00 fee on your next invoice once installed.
• What do I do if there is an error message on my meter?
  A meter fault is when there is a known fault with your meter. For an example, you can hear strange noises from your meter or there is an error message on it. Please contact our team customer care team to raise this request for you.

   

  Please note, this will take up to 10 to 15 working days to complete and will incur a $130.00 fee if there is no known fault found.
• Can I upgrade my meter to a smart meter?
  Yes, you can upgrade your current meter to a smart meter. Please contact our customer care team to raise this request for you.

   

  This will take up to 10 working days to complete and will incur a $130 cost which will show in your next invoice or when the request has been completed.
• Can I use my own meter?

  No, we don't allow customers to supply their own meters.

• What is the difference between a read meter and smart meter?

  Manual read meters only measure total consumption and do not record the time of your consumption. A meter reader will visit your property to record your usage.

  Smart meters allow your usage to be recorded every half hour. Smart meters can be read remotely, and do not require access to your property for a meter read.

• Are smart meters safe?

  Yes, meters are provided by qualified meter suppliers in New Zealand and they must be approved and comply with all relevant regulations.

  If you have questions about the safety aspect of your meter, we recommend you talk to the metering company. For your own personal safety, do not touch or tamper with the meter for any reason.

• Who owns the meter at my property?

  Most commonly the metering company who installed the meter, not the retailer.

• Why do I pay Grey Power Electricity (or other retailers) for the meter?

  The Meter Equipment Providers charge the retailer for the use and maintenance of the meter at the property. This means you receive one invoice that includes metering charges rather than two invoices, one from the retailer and one from the metering company.

• Can I move the location of my meter?

  Yes, please contact our customer care team to organise a meter shift. We will need 10 -15 days’ notice. A fee of $130 will apply once the meter shift has been completed on your next invoice and your electrician will need to create a meter board, and complete a preparatory wiring, so our contractor can move the meter. 
  
  Please note, a Certificate of Compliance (COC) is required by your electrician once they complete their electrical work for our contractor to sight.

• Do smart meters know what appliances you’re using or know your behavioural habits?

  Smart meters cannot identify which appliances you are using, or when you are using them. Your meter will measure and report the amount of energy used or generated in your home on a half-hourly basis.