Meters

No, we don't allow customers to supply their own meters.

Manual read meters only measure total consumption and do not record the time of your consumption. A meter reader will likely visit your property each month to record your usage.

Smart meters allow your usage to be recorded every half hour. Smart meters can be read remotely, and do not require access to your property for a meter read.

Yes, meters are provided by qualified meter suppliers in New Zealand and they must be approved and comply with all relevant regulations.

If you have questions about the safety aspect of your meter, we recommend you talk to the metering company. For your own personal safety, do not touch or tamper with the meter for any reason.

Most commonly the metering company who installed the meter, not the retailer.

The Meter Equipment Providers charge the retailer for the use and maintenance of the meter at the property. This means you receive one invoice that includes metering charges rather than two invoices, one from the retailer and one from the metering company.

Yes, please call us on 0800 473 976 to organise a meter shift. We will need 10-15 days’ notice. A fee of $130 will apply and the wiring of the meter needs to be completed by an electrician separately.

Smart meters cannot identify which appliances you are using, or when you are using them. Your meter will measure and report the amount of energy used or generated in your home on a half-hourly basis.