We offer a range of payments options to suit you and your household:
- SmoothPay
- Direct Debit
- My Account
- NZ Post
- Automatic Fixed Payment
- Internet Banking
- Credit Card
- Telephone banking
Visit our payment options page to find out more.
Payments
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How can I pay my bill?
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How do I set up a Direct Debit?
You can set up a Direct Debit online here. If you have any further questions, please please email us on customer.care@greypowerelectricity.co.nz
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Can I pay by credit or debit card?
Yes. You can pay by either Mastercard or Visa.
Simply log in to your My Account to make a credit or debit card payment, or you can contact us on 0800 473 976.
* A 1.0% credit card surcharge fee will be charged and added to payments made by Mastercard or Visa. Credit card surcharge will be taken at the time of payment and will not appear on your bill.
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How do I set up a Direct Debit with my credit card?
To set up your credit card to automatically pay your bill each month, please print and complete the form here. Please scan and email the form to customer.care@greypowerelectricity.co.nz or alternatively post it to Grey Power Electricity, PO Box 10044, Dominion Road, Auckland 1446.
A 1.0% credit card surcharge fee will be charged and added to payments made by Mastercard or Visa. Credit card surcharge will be taken at the time of payment and will not appear on your bill.
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Do you offer a discount for Direct Debit?
Yes, we do! You will receive a discount of $2 a month by choosing to pay by Direct Debit.
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Can I pay the same amount every month?
Absolutely. We offer SmoothPay which spreads your electricity payments evenly throughout the year, so you pay the same amount for your bill each month. This takes the sting out of winter bills and allows you to budget your expenses much better.
If you would like to add SmoothPay as your payment option, please email us on customer.care@greypowerelectricity.co.nz
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What do I do if I have paid my power bill to my Grey Power Association, not Grey Power Electricity?
Please contact your local Association to organise a refund.
When you go to make a payment, select ‘Pulse Energy’ as a payee/biller. If your bank does not have Pulse Energy set up as a bill payee, you will need these details to set this up:
Bank account name: Pulse Energy Alliance LP
Bank Account Number: BNZ 02-0108-0333798-029
If you are required to include only a two digit suffix then you should use 29
Reference: Use your 10 digit Grey Power Electricity Account Number
Particulars: Your initials and surnamePlease make sure you pay by the due date otherwise you will be charged a cost of up to $1.15/day for the administration of arrears.
- What options do I have if I can’t pay my bill?
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Can I pay at New Zealand Post?
Of course. You will need to take your Grey Power Electricity bill with the attached barcode remittance slip with you. To view our other payment options, click here.
From 1 July 2024, there will be a $2.50 fee for paying your bill over the counter at a NZ Post store. There are other easy ways to pay your bill, you can view them on your bill.
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How do I make a change to my Direct Debit?
If you would like to change the amount or frequency of your fixed Direct Debit, please call us on 0800 473 976.
If you would like to change your Direct Debit to a new bank account, please complete a new online form here.
If you would like to change the credit card details on your Direct Debit, please fill in this form here. You will need to scan and email it to customer.care@greypowerelectricity.co.nz or post it to, Grey Power Electricity PO Box 10044, Dominion Road, Auckland 1446.
Please make sure you call us on 0800 473 976 to cancel your existing Direct Debit.
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How do I cancel my Direct Debit?
To cancel your Direct Debit, please email our team on customer.care@greypowerelectricity.co.nz or call us on 0800 473 976.