Frequently Asked Questions

• How can I pay my bill?

  We offer a range of payments options to suit you and your household:

  • SmoothPay
  • Direct Debit
  • My Account
  • NZ Post
  • Automatic Fixed Payment
  • Internet Banking
  • Credit Card
  • Telephone banking

  Visit our payment options page to find out more.

• Does it cost to change retailers?

  Switching to Grey Power Electricity is easy and free!

  However, your current retailer may have locked you into a contract with Early Termination Fees so be sure to ask our Customer Care Team when you call how to deal with this issue. Remember with Grey Power Electricity we offer no long term contracts, so you can leave at any time.

• How do I know if my LPG cylinders need refilling?

  You will need to periodically check the regulator on the top of the cylinder. When the regulator is red, this indicates one of your cylinders is empty. To avoid running out of gas, it’s important to order an LPG refill when you run out here.

• How do I join Grey Power Broadband?

  To add Broadband to your Grey Power Electricity account, you can do it online here or you can call our Customer Care Team on 0800 473 976. To find out what Broadband Plan is best for your home, click here.

• Who do I call if my power goes out?

  Please contact your local lines company. You can find their number here. If the outage is not known, please call 0800 473 976 to speak to one of our Customer Care Team.

• What happens if there is an Electricity Emergency, Fault or Outage?

  In case of an emergency call 111.

  If a fault or outage occurs, check if there is an outage with your local lines company here. If the outage is not known, please call 0800 473 976 and select the faults line.

  If you or someone in your home, are dependent on electricity for critical medial support and disconnection of electricity may result in loss of life or serious harm, please ensure you have a backup plan ready.