Yes, you can keep your phone number. However, if you are moving to a different region please contact us to request a new number.
If I move house, can I keep my landline number?
- How can I add a phone to my plan?
How do I turn on caller ID?
Your caller ID will be turned on by default.
To turn on caller ID press *30. You will only need to do this once and the setting will be saved.
To turn off caller ID press *31. Again, you will only need to do this once and the setting will be saved.
What are the menu options when I am listening to voicemail messages?
3 – For advanced options (Press 1 to send a reply, 2 to call the person who left the message, 3 to listen to the message details and 4 to place an outgoing call)
4 – To go back to the previous message
5 – To repeat the current message
6 – To play the next message
7 – To delete the current message
8 – To forward the message to another mailbox
9 – To save the message to a folder (Press 0 for new messages, 1 for old messages, 2 for work messages, 3 for family messages, 4 for friends’ messages)
What are the voicemail options?
To select your voicemail options press:
1 – To listen to messages in the currently selected folder (new or old messages are selected when you first connect)
2 – To change your current message folder (Press 0 for new messages, 1 for old messages, 2 for work messages, 3 for family messages, 4 for friends’ messages and # to cancel)
3 – For advanced options (Press 4 to place an outgoing call)
0 – For your voicemail settings (Record greetings and set PIN number)
* - For help
# - To exit
How do I listen to my voicemail?
Dial *55 to access your mailbox.
To access your voicemail from another phone, dial the number you wish to hear the voicemail for and wait for it to go to voicemail. When the voicemail greeting plays, press * and follow the prompts to enter your mailbox PIN. Your mailbox PIN must already be set up.
How do I set up my voicemail?
Dial *55 to access your mailbox.
Press 0 for voicemail settings then press:
1 – To setup an unavailable message
2 – To setup a busy message
3 – To setup your mailbox name
4 – To setup a temporary greeting
5 – To change your mailbox PIN number
Press # when you have finished recording and follow the prompts.
I have had Fibre installed, will all the phone jacks in my home still work for phone calling?
Yes, if your home’s internal wiring has been set up by the Fibre Install Technician. To check, you can connect your modem router to a phone jack on your wall. One this has been done, you should be able to plug your phone headset into any wall phone jack in your home.
My phone line is not working
If your phone line is not working, please check that your telephone handset is correctly connected to the VOIP1 port of your modem router. You may also need to reset your modem by following the steps below:
- Unplug your telephone handset from the VOIP1 port on the back of your modem.
- Power off your modem and unplug from your wall power socket.
- Wait 10 minutes before turning your modem back on and plugging in your telephone handset back into the VOIP 1 port.
Note: If you have a Fibre connection, your phone line will require an electricity supply to work. We recommend that you always have a charged mobile phone in case of emergency.
Can I get a record of my phone calls?
For a transaction list of phone calls, please contact our Customer Care Team here.
Can I call phone numbers and countries outside of my plan?
Yes, you can. These will be added to your next bill. For a list of charges and countries click here.
- How can I add a phone line option to my plan?