Cancellation

• If I decide to leave the Grey Power Broadband Service, can I continue my Grey Power Electricity service?

  Yes, you can. Provided you are still a member of the Grey Power Federation. Please note that a $150 +GST Modem Fee may apply.

• I have received the Grey Power Broadband modem in the mail, but I have since cancelled my Broadband Account. What do I do with the modem?

  You will need to return your modem in a tracked courier to Grey Power Electricity, Level 5, 33 Enfield Street, Mt Eden, Auckland 1024 within 14 days. Please note a Modem Return Fee of $14.95 +GST will apply.

  If the modem is not returned within 14 days you will be billed $150 +GST for this.

  You can request a tracking return label free of charge by contacting us. Please note you will need access to a printer. 

• I have changed my mind, can I cancel my Broadband Account?

  If you have signed up online, you will be required to give us 30 days’ notice.

  If you signed up with one of our door to door or outbound sales agents, you have the right to cancel free of charge within 5 days of signing up.

  If your modem has been sent, you are required to send this back to us unopened within 14 days of receiving it. Please note a Modem Return Fee of $14.95 +GST will apply.

  If your modem has been opened or damaged or is not returned within 14 days you will be required to pay the full Modem Fee of $150 +GST and Modem Delivery Fee of $14.95 +GST.

  Modem must be sent in a tracked courier to Grey Power Electricity, Level 5, 33 Enfield St, Mt Eden, Auckland 1024. You can request a tracking return label free of charge by contacting us. Please note you will need access to a printer.

• If I decide to leave Grey Power Electricity, will I still be able to continue the Grey Power Broadband service on its own?

  Yes, you can continue with our Grey Power Broadband service, however the BundleUp discount does not apply to broadband only plans. You will still need to remain a member of the Grey Power Federation.

• How do I cancel my Grey Power Broadband account?

  To cancel your broadband plan, please contact us. 

  You will be required to give us 30 days’ notice and any outstanding charges will be added to your final bill. 

  If you decide to leave Grey Power Broadband within 24 months, you will be required to pay a $150 +GST Modem Fee.