My internet is not working

If your internet is not working, you may need to:

1. Check if there is an outage in your area
2. Check all cables are plugged into the correct ports
3. Unplug your modem from the wall power socket, wait 30 seconds before plugging back in
4. Restart your modem and wait 30 seconds before turning back on
5. Check that the correct lights are displaying on your modem.
   1. ADSL or VDSL: power, internet and DSL LEDs should display
   2. Fibre: power, internet and WAN
6. If Wifi is not working, you may need to press the 'Wifi' button to ensure the 2.4G & 5G Wifi lights are green. 

For more modem trouble shooting information please click here.

Alternatively, you can our customer care team here.