Our Unlimited Broadband and Phone Packages are designed for personal use by residential customers. Our Fair Use Policy has been developed by reference to average customer profiles and estimated customer usage of our services. From time to time, we may monitor usage patterns. If your usage of our services materially exceeds estimated use patterns over any week or month or is inconsistent normal usage patterns, we may contact you to advise you that your usage is in breach of our Fair Use Policy.
We will request that you adjust your usage patterns to come within our Fair Use Policy. If your excessive usage continues then you may be charged for the excessive part of your usage and your services may be suspended.