The fastest way to check your account balance and weekly / monthly energy usage is through My Account. If you have not registered for My Account, you can do this here.
You also can log in to My Account and navigate to the Broadband section to view key information about your broadband service, including your current plan details.
If you're looking for billing or payment information, visit the relevant section within My Account. Alternatively, you can call our Customer Care Team on 0800 473 976.